It is possible, within 30 days from the date of delivery of the order:
Ask for the replacement of the product with a unit of the same product of another color and of equal value; or
Exercise the Withdrawal from the Contract, without any penalty or obligation to motivate the withdrawal itself.
The date of delivery of the product, resulting from the UPS tracking system will be used to verify compliance with the 30 day deadline.
To exercise the replacement or return of the product, please send an e-mail to the address firstname.lastname@example.org by kindly specifying the order number. After receiving the notification Molteni Como will communicate by e-mail the confirmation of receipt of the request and, after checking the correct timing of the request, the shipment slip will be sent to you. The costumer will then be kindly invited to contact the shipper to book the collection of the goods.
The product must be returned within 14 days of receipt of the bulletin.
The products must be returned with all packaging, accessories, labels without any sign of use.
The packaging in all its parts must then be closed and the bulletin applied on the external box, taking care to attach to the forwarder any documentation for the return.
They will not be refundable:
Products with signs of use or wear.
Incomplete products of any part of them.
Products returned without Molteni internal packaging.
Once verified the existence of the requirements for the replacement of the Product or for the exercise of the Withdrawal, the Seller will inform the Costumer of the acceptance of the return and he will proceed with the replacement of the Product or, in case of Withdrawal, the reimbursement of the Purchase price and shipping costs incurred by the Costumer (“Refund”).
Provided that the Costumer has correctly followed this procedure, the shipping costs of the Returns, will be fully borne by the Seller. The Seller undertakes to carry out the procedure. The Refund will be made using the same payment method used by the Costumer for the Order.
If the Costumer has made the Products in the absence of the conditions for the Withdrawal, Molteni Como will not recognize any right of withdrawal. In this circumstance, the Seller will return the Product to the Costumer, subject to verification of its availability in this regard, reserving the right to charge the subsequent shipping costs to the same. After multiple withdrawals and returns from a Costumer, the Seller may reserve the right to decide whether or not to accept an Order belonging to the same Costumer.